Tech
Service Desk Tier 1 Representative
Job ID: #
48258
We are seeking skilled and customer-focused Health Call Center & Service Desk Tier 1 Representatives to provide frontline support for healthcare staff and patients. This role involves handling inquiries and support requests related to Electronic Health Records (EHR), IT programs, and county health services. Representatives will troubleshoot basic technical issues, provide EPIC MyChart assistance, and ensure a seamless customer experience.
Company:
Roherri Agile Solutions
Location:
Hybrid
Company Size:
Job Type:
Full Time, Part Time
Date:
Feb 6, 2025
Requirements
Qualifications:
High school diploma or equivalent (Associate’s or Bachelor’s degree in IT, Healthcare Administration, or related field preferred).
Experience in a call center, help desk, or healthcare IT environment is highly desirable.
Basic knowledge of EHR systems (preferably EPIC) and IT troubleshooting.
Strong customer service and problem-solving skills.
Ability to handle high call volumes in a fast-paced environment.
Proficiency in using CRM, ticketing systems, and cloud-based telephony solutions.
Excellent verbal and written communication skills.
Ability to work flexible shifts, including nights, weekends, and holidays.
Preferred Qualifications:
Previous experience in healthcare IT or technical support.
Familiarity with EPIC MyChart or other patient portal systems.
ITIL or other relevant help desk certifications.
Bilingual skills are a plus.